Customer verification, end-to-end

More customers verified.
Zero extra headcount.

Verify ensures every customer is contacted, followed up, and verified using the optimal combination of OTP, messaging, AI, voice, and human specialists.

FCA audit trail·Live in 48 hours·GDPR compliant·CRM synced automatically
Verify by AIxBPO — secure customer verification
91%
avg. verification completion
60%
reduction in ops cost
faster than in-house teams
24/7
always on, zero downtime
Why Verify

Why fintechs lose customers
before they're ever onboarded.

The problem isn't acquisition. It's what happens after the customer signs up.

Without Verify
OTP ignored
Customer doesn't open the SMS or email
Wrong contact details
Number disconnected, email bounces — no fallback
Documents never submitted
Customer is busy, distracted, or confused about what to upload
Manual chasing begins
Operations team spends hours on calls and emails that should be automated
Compliance queues build
Cases pile up, timelines slip, customers lose trust and drop off
Result: 18–40% of applicants never complete verification.
With Verify
OTP sent immediately
SMS, email, or WhatsApp — fastest channel selected automatically
AI follows up across channels
No response triggers a timed sequence across every available channel
Voice AI calls the customer
Natural, conversational follow-up — not a robocall
Human specialist closes the case
Only the truly difficult cases reach a trained agent — everything else is handled
Verified. CRM updated. Done.
Full audit trail, zero manual effort from your team
Result: 91% average verification completion rate.
The ROI case

What incomplete verifications
cost your business — in dollars.

Adjust the numbers to match your funnel. See recovered revenue in real time.

Revenue recovery calculator

Based on real client data. Average verification lift: +34 percentage points after Verify.

Monthly applications
10,000
entering your funnel
Lost without Verify
1,800
avg. 18% drop-off
Recovered by Verify
900
~50% of abandoned
Additional revenue / mo
$270,000
straight to top line
How it works

You create the customer.
We own the verification journey.

From first OTP to final outcome — every step managed, every touchpoint logged.

Customer enters your funnel
New applicant signs up. Pass their record via API, webhook, or CRM sync. We take it from there — you don't touch the chase.
Instant handoff
OTP sent within seconds
SMS, email, or WhatsApp — whichever channel reaches them fastest. Your brand, your tone. Customers don't know it's not you.
Avg. 4 min response
We pursue every non-responder
No action? A timed sequence follows — reminder email, WhatsApp nudge, AI voice call. Up to seven touchpoints across channels, timed to maximise response.
Up to 7 touchpoints
Only difficult cases reach your team
When AI reaches its limit, a trained human specialist steps in. They speak your script, handle objections, and escalate only genuine decisions back to you.
Human backup always on
Verified. CRM updated. Audit log ready.
Completion status pushed to your CRM. Every touchpoint timestamped, every channel logged. FCA-ready without extra work on your side.
Zero ops effort

Verify relentlessly pursues every verification — from first OTP to final outcome — using AI first, human specialists when it matters.

Multi-channel outreach
SMS, email, WhatsApp, voice — sequenced automatically
Smart escalation
AI detects when a human will perform better and hands off instantly
Human specialists
Trained agents on your brand — not a generic call centre
Complete audit trail
Every step logged, timestamped, compliance-ready for FCA
Use Cases

How Verify can be used

Built for real-world customer verification workflows across financial services.

Whether you're verifying a new borrower, onboarding a business customer, or re-verifying existing accounts, Verify adapts to your verification process—not the other way around.

Digital Lending

Reduce verification drop-off during loan applications

When an applicant doesn't complete verification, Verify automatically continues the journey using SMS OTP, email, WhatsApp, AI voice calls, and human follow-up until the customer is verified or the case is closed.

Typical workflow
  • SMS OTP
  • Multi-channel reminders
  • Voice AI follow-up
  • Human specialist escalation
  • CRM updated automatically
Banking & Neobanks

Streamline customer onboarding

Verify can automate customer verification for personal and business accounts by coordinating OTP delivery, customer follow-ups, secure document requests, and complete audit trails.

Typical workflow
  • Multi-channel verification
  • Director & beneficial owner verification
  • Secure document requests
  • CRM & compliance updates
Insurance

Accelerate policy verification

Customers often delay policy issuance because required documents aren't submitted. Verify can automate reminders, document requests, and follow-up communications until verification is complete.

Typical workflow
  • Secure document request
  • AI reminders
  • Voice verification
  • Human follow-up for exceptional cases
Payments & Merchant Onboarding

Simplify merchant verification campaigns

Whether onboarding new merchants or re-verifying existing accounts, Verify can manage large-scale verification campaigns with automated outreach, audit logging, and intelligent escalation.

Typical workflow
  • OTP verification
  • Merchant document requests
  • Automated follow-ups
  • Verification dashboard
  • Complete audit trail

Built for regulated financial services

Verify is designed for fintechs, banks, lenders, payment providers, insurers, wealth platforms, and other regulated financial institutions that need to increase customer verification completion while reducing manual operational effort.

Document requests

Need a document?
Send a secure link.
That's it.

When verification requires supporting documents — proof of address, passport, bank statement — Verify sends a secure upload link and chases until it's received. No OCR. No storage headaches. Just document received, verification complete.

1
Verification requires a document
Identified automatically during the verification journey
2
Secure upload link sent to customer
Via SMS, email, or WhatsApp — no app required
3
AI follows up until uploaded
Same pursuit sequence — reminder, voice, human
4
Document received, you're notified
Delivered to your team. Deleted after your chosen retention period.
5
Verification complete
CRM updated. Audit log appended. Case closed.
Verification analytics

Know exactly where
friction occurs.

Executive-level visibility into your verification funnel. Not just completion rates — channel conversion, average touchpoints, drop-off reasons.

10,000
applications this month
91%
verified
6%
abandoned — reason logged
3%
invalid contact details
Channel conversion rate
SMS OTP
78%
Email OTP
62%
WhatsApp
84%
Voice AI
71%
2.4
avg. touchpoints to verify
18 min
avg. time to verified
Pricing

Platform fee plus usage.
Your margins always protected.

One-time onboarding fee covers setup and integration. Monthly platform fee covers the base. Communication and human specialist time billed on actual usage — because not every customer takes the same path.

Foundation
$3,999 one-time onboarding
$2,999 / mo
+ communication costs + human specialist minutes at cost
For early-stage fintechs building their verification funnel.

Up to 1,000 verifications/month
SMS + email + WhatsApp OTP
Automated follow-up sequences
AI voice follow-up calls
Verification dashboard + audit log
Webhook + CRM push
Usage billing: SMS from $0.04, WhatsApp from $0.06, Voice AI from $0.08/min, Human specialist from $1.20/min
Get started
Most popular
Momentum
$4,999 one-time onboarding
$4,999 / mo
+ communication costs + human specialist minutes at cost
For scaling lenders and neobanks with growing monthly volume.

Up to 5,000 verifications/month
All OTP channels included
Human specialist escalation
Secure document request links
HubSpot + Salesforce integration
Priority support + SLA
Usage billing: SMS from $0.035, WhatsApp from $0.05, Voice AI from $0.07/min, Human specialist from $1.00/min
Get started
Command
$9,999 one-time onboarding
$8,999 / mo
+ negotiated usage rates at volume
For banks and insurers replacing full compliance operations teams.

Unlimited verifications
Dedicated specialist team
Bespoke verification workflow
Custom SLA + uptime guarantee
FCA audit support
Quarterly business review
Usage billing: Volume-negotiated rates across all channels. Dedicated human team included in base.
Talk to sales

What's your current verification completion rate?

Most fintechs we speak to are sitting between 55–70%. We'll audit your drop-off, model the recovered revenue, and show you exactly what changes — before you commit to anything.

Book a free audit